Mobile Device Repair.
Cell phone and tablet repair options are almost as abundant as coffee shops these days. As with many things in life, however, you get what you pay for, and this is especially true when it comes to mobile device repairs. There is always someone willing to perform your repair for less, but the question you have to ask is: what are they leaving out to get the cost that low?
Below are seven key areas your company should consider when choosing a repair vendor.
1. Quality.
The quality of replacement parts is the single biggest way companies can cut costs in their repairs. Poor quality LCDs can cause issues ranging from poor image resolution to increased battery drain while poor quality glass can lead to easier screen breakage.
Vendera uses only the highest quality LCDs and glass available on all repairs performed. We are always happy to demonstrate the difference this makes to our clients.
2. Warranty Coverage.
When looking at the warranty offered on mobile device repairs, consider the length of coverage and a company’s willingness to stand behind their work. You should always expect a warranty of 90 days or longer and have confidence that the company will honor its commitment if the device experiences issues down the road.
Vendera offers a 1-year warranty on any repair we perform. Warranties are tracked in your user portal, making it easy for you to ensure you are always covered.
3. Convenience.
Let’s face it, neither you nor your employees have time to run back and forth to the repair shop or to wait for the insurance company to return repaired devices. When considering vendors, always factor in the workload they can take off of your support team.
Vendera offers same day turnaround on all repairs made in the Houston area. We also offer options as quick as next day repair/replacement for clients outside of Houston.
4. Data Security.
You wouldn’t let just anyone handle your company’s hard drives, so why let just anyone handle your mobile devices containing data equally as sensitive? When considering a vendor for repairs, always ensure they have data breach liability insurance and policies in place to ensure your information is properly protected.
Vendera carries $2,000,000 in data breach liability coverage and has implemented strict policies to ensure that protecting your data is our top priority.
5. Easy Billing.
Most companies manage repairs through a centralized help desk that bills many different departments and cost centers. The vendor managing your company’s repairs should make the process of matching, tracking, and reporting the details of your repairs and their costs as simple as possible.
Vendera allows you to customize your billing details, reporting, and even your company dashboard to make the accounting side of repairs as convenient as possible.
6. Hot Swap Devices.
Sometimes you have a device in a location or with an issue – like water damage – that prevents it from being repaired within the same day. For this reason, your chosen vendor should have the ability to offer you an immediate swap of a similar model for any device needing more extensive repairs.
Vendera offers you the ability to request immediate replacement in order to get devices back in the hands of your users as quickly as possible. The cost of a hot swap device is quite often only slightly more than the cost to repair it.
7. In-house Repairs.
Most insurance providers do not repair covered devices in-house. Rather, they ship them out to a variety of repair shops, meaning quality and security can both be compromised. This can also lead to tricky claims processes and long wait times.
Vendera will never send a device to a third party for repairs. All repairs are performed in-house by Vendera-certified, background-checked technicians. This ensures quality, convenience, and data security are never compromised.
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